Return Policy

Cancellation

We accept order cancellations before the product is shipped or produced. In case of cancellation, you will receive a full refund. We cannot cancel the order if the product has already been shipped.

Returns (if applicable)

We accept product returns. Customers have the right to request a return within 14 days of receiving the product. To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not return your purchase to the manufacturer. Customers will only be charged once for shipping fees (including returns); no restocking fees will be charged to consumers for returning a product.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email notification. We will also inform you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain time frame.

Late or Missing Refunds (if applicable)

If you haven't received your refund yet, first check your bank account. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and still haven’t received your refund, please contact us at service@cqrhch.com.

Please contact our customer service at service@cqrhch.com to obtain the return address.

If the return is caused by the consumer, they will be responsible for the shipping fees. The specific fees should be based on the courier company you choose.

If the goods received are damaged or incorrect due to our fault, the consumer will not be required to bear the shipping costs for this reason.

Return Address:
3/F, Building A, Factory Building, Heyu Industrial Zone, Zancheng Community, Fuhai Street, Bao'an District, Shenzhen, China.